FAQs

Get answers to some frequently-asked questions about using Marco.

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Account

How to change account email?

You cannot change your account email by yourself. Instead, you can contact your company's Marco Platform administrator to change the account email for you.

How to change account password?

To change your account password:

1. Go to your name > Account Settings.

2. Under Change Password, select Change. A pop-up window appears.

3. Enter your current password and new password. Ensure that your password has at least 8 characters.

4. Select Save New Password. You will be logged out of Marco Platform. You can log in again with your new password.

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User Information

Who can view my information?

Your reporting manager and HR representatives can also view your information. This facilitates their work in completing HR-related processes for you, such as paying your salary, approving your leave requests, and more.

My information is missing or wrong. How do I update my information?

You can update your personal information and bank details in My Info.

Other information, such as your work details, pay details, payment records, insurance records, and leave balance, cannot be changed. If the information is missing or inaccurate, contact your reporting manager or HR representatives to amend it for you.

To find out how to update your own information, refer to Update your information in the Staff Guide.

Why are there two countries in my profile?

If you have been relocated to another country as an Expat, you will be assigned a host country and a home country for contractual and payroll purposes.

What is an Expat?

In Marco, an Expat is a business expatriate employee who retains a host and home country distinction for contractual and payroll purposes. As such, Expats will have two designated countries in their Marco account.

For more information on designated countries, refer to Designated countries, Expats, locals.

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Managers

What is the difference between a Reporting Manager and a Data Manager?

A Reporting Manager denotes the staff's direct manager in day-to-day work. All Reporting Managers can approve leave and expenses for their managed staff even without time or payroll access. Each staff can only have one Reporting Manager.

A Data Manager can manage the staff's HR information in Marco, depending on their access privilege. For example, a Data Manager with time access can manage the staff's leave entitlement and approve leave. A Data Manager with payroll access can manage the staff's pay details, run payroll reports, and so on. Each staff can have multiple Data Managers, who are typically the HR and payroll administrators for the staff.

How to add multiple managers to approve leave requests and expenses?

Each staff can only have one Reporting Manager at all times. To allow multiple managers to approve leave requests or expenses, you can add them as the staff's Data Manager. Ensure that these Data Managers have the appropriate access privilege for approving leave requests or expenses (time access or payroll access).

Unable to add user as a Reporting Manager or Data Manager

Ensure that the user's profile type is set as Manager Only or Manager & Staff before adding the user as a Reporting Manager or Data Manager for a staff. Only users with these profile types can manage other users in Marco.

For more information on profile types, refer to Profile type.

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Leave

I want make a leave request but the leave type is not available. What should I do?

Some leave types, such as maternity leave or bereavement leave, may not be assigned to you by default. To apply for such leave, contact your HR representative to grant the leave type to you in Marco.

Once the leave type is granted to you in Marco, you can make a leave request using Marco. For more information on requesting leave, refer to Request leave in the Staff Guide.

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Expenses & Payroll

What is the difference between the allowances in salary details and the allowances in expense records?

The allowances in a user's salary details are regular or expected allowances, such as a monthly transport allowance or a one-time home office allowance. These allowances are typically stated in the staff's employment contract.

The allowances in a user's expense records are ad-hoc allowances, such as a transport or food allowance for a business trip. These allowances are granted for certain expenses that may be incurred during a trip, and are usually not part of the staff's salary details.